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Inscape Publishing Catalog  
Discover the 7 Deadly Sins DISC Trainers Make and How To Avoid Them

Vital Learning Products

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Customer Service Productivity Talent Management
Change Coaching Communication Conflict Management
 

Leadership and Management

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Product   Online Classroom Blended
Essential Skills of Leadership brochure
Essential Skills of Communicating Free Test Drive
Supporting Change brochure
Communicating Up brochure
Developing Performance Goals and Standards Free Test Drive
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers      
Providing Performance Feedback brochure
Coaching Job Skills brochure
Delegating brochure
Resolving Conflicts brochure
Managing Complaints brochure
Effective Discipline brochure
Improving Work Habits brochure
Leading Successful Projects      
Hiring Winning Talent brochure
Motivating Team Members brochure check check
Solving Workplace Problems      
Retaining Winning Talent brochure    
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Customer Service

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Product Online Classroom Blended
Winning Through Customer Service - New Edition  

(workbook +
both online
products)

- Delivering Customer Focused Service (online)  
- Dealing with Difficult Customer Situations (online)  
STAR Service check check
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Change

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Product   Online Classroom Blended
Supporting Change brochure
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Coaching

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Product   Online Classroom Blended
Coaching Job Skills brochure
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers    
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Communication

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Product   Online Classroom Blended
Achieving Communication Effectiveness brochure check check
Communicating Up brochure
Motivating Team Members brochure check check
Essential Skills of Communicating Free Test Drive
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Conflict Management

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Product   Online Classroom Blended
Resolving Conflicts brochure
Managing Complaints brochure
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Productivity

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Product   Online Classroom Blended
Achieving Communication Effectiveness brochure    
Number Skills brochure    
Professionalism in the Office   check check
Proofamatics      
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Talent Management

Click on product name to see details.
Product   Online Classroom Blended
Hiring Winning Talent brochure
Retaining Winning Talent brochure    
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All Products

Click on product name to see details.
Product   Online Classroom Blended
Essential Skills of Leadership brochure
Essential Skills of Communicating Free Test Drive
Supporting Change brochure
Communicating Up brochure
Developing Performance Goals and Standards Free Test Drive
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers      
Providing Performance Feedback brochure
Coaching Job Skills  
Delegating brochure
Resolving Conflicts brochure
Managing Complaints brochure
Effective Discipline brochure
Improving Work Habits brochure
Leading Successful Projects      
Hiring Winning Talent brochure
Motivating Team Members brochure check check
Solving Workplace Problems      
STAR Service   check check
Retaining Winning Talent brochure    
Achieving Communication Effectiveness brochure check check
Number Skills brochure    
Professionalism in the Office   check check
Proofamatics      
Winning Through Customer Service - New Edition  

(workbook +
both online
products)

- Delivering Customer Focused Service (online)  
- Dealing with Difficult Customer Situations (online)  
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888-439-6070 Toll Free, 913-268-6070 KC Direct, 913-268-8068 FAX, E-Mail:srg@trainingresources.com
 
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7 Steps to a Successful DISC Session E-Learning Course

Be a Real Leader
Switzer Resource Group, Inc. is a full-service training and consulting firm. We use the products we sell. President and founder, Paula K. Switzer, is a Certified DISC Trainer and authorized distributor for Inscape Publishing. She is also MBTI qualified, past President of the Kansas City ASTD and an NSA member of eighteen years. She brings over 20 years of experience partnering with groups and organizations to improve customer service, leadership skills and team building and helping build and strengthen relationships by promoting trust and individual responsibility.

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