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Customer Service Productivity Talent Management
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Leadership and Management

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Essential Skills of Leadership brochure
Essential Skills of Communicating Free Test Drive
Supporting Change brochure
Communicating Up brochure
Developing Performance Goals and Standards Free Test Drive
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers      
Providing Performance Feedback brochure
Coaching Job Skills brochure
Delegating brochure
Resolving Conflicts brochure
Managing Complaints brochure
Effective Discipline brochure
Improving Work Habits brochure
Leading Successful Projects      
Hiring Winning Talent brochure
Motivating Team Members brochure check check
Solving Workplace Problems      
Retaining Winning Talent brochure    
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Customer Service

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Product Online Classroom Blended
Winning Through Customer Service - New Edition  

(workbook +
both online
products)

- Delivering Customer Focused Service (online)  
- Dealing with Difficult Customer Situations (online)  
STAR Service check check
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Change

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Product   Online Classroom Blended
Supporting Change brochure
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Coaching

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Product   Online Classroom Blended
Coaching Job Skills brochure
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers    
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Communication

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Product   Online Classroom Blended
Achieving Communication Effectiveness brochure check check
Communicating Up brochure
Motivating Team Members brochure check check
Essential Skills of Communicating Free Test Drive
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Conflict Management

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Product   Online Classroom Blended
Resolving Conflicts brochure
Managing Complaints brochure
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Productivity

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Product   Online Classroom Blended
Achieving Communication Effectiveness brochure    
Number Skills brochure    
Professionalism in the Office   check check
Proofamatics      
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Talent Management

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Product   Online Classroom Blended
Hiring Winning Talent brochure
Retaining Winning Talent brochure    
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All Products

Click on product name to see details.
Product   Online Classroom Blended
Essential Skills of Leadership brochure
Essential Skills of Communicating Free Test Drive
Supporting Change brochure
Communicating Up brochure
Developing Performance Goals and Standards Free Test Drive
Developing and Coaching Others  
Developing and Coaching Others for Senior Managers      
Providing Performance Feedback brochure
Coaching Job Skills  
Delegating brochure
Resolving Conflicts brochure
Managing Complaints brochure
Effective Discipline brochure
Improving Work Habits brochure
Leading Successful Projects      
Hiring Winning Talent brochure
Motivating Team Members brochure check check
Solving Workplace Problems      
STAR Service   check check
Retaining Winning Talent brochure    
Achieving Communication Effectiveness brochure check check
Number Skills brochure    
Professionalism in the Office   check check
Proofamatics      
Winning Through Customer Service - New Edition  

(workbook +
both online
products)

- Delivering Customer Focused Service (online)  
- Dealing with Difficult Customer Situations (online)  
        back to top
 
 

   
     
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