| Impact
Managers and team leaders will be able to:
Recognize the difference between job performance and work habits. Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution.
Understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action.
Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude.
Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability. |