Improving Work Habits

Impact

Managers and team leaders will be able to:

Recognize the difference between job performance and work habits. Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution.

Understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action.

Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude.

Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability.

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead team members to assume that the behavior is acceptable, and that can become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

Delivery Options

Classroom (4 to 5 hrs)

Online (1½ - 2 hrs)

Blended

Improving Work Habits provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team.

Program Description
Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job. The 4-hour workshop is designed for 6–18 participants and includes the following:

Distinguishing Between Job Performance and Work Habits
Recognizing Work Habit Problems
Addressing Work Habit Problems

Course Materials

Facilitator Guide

Complete instructions on how to conduct the workshop.
Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
Facilitator Resource CD-ROM containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

Participant Workbook

Exercises, forms, skill practice aids, and a video synopsis.
Job Aids section with tools and resources for applying the skills learned in the workshop.
Memory Jogger Card providing a handy reminder of the workshop’s skill points.

Video

Introduction followed by a scenario displaying positive use of the skill points discussed in the program.
Video segments focusing on modeling positive behaviors for skill practices.
Scenarios in both office and industrial settings.

Pricing Information

Improving Work Habits Online Course	$49.00
Improving Work Habits Participant Workbook	$49.00
Improving Work Habits Blended Learning	$65.00
Improving Work Habits Facilitator Guide	$400.00


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Switzer Resource Group, Inc. is a full-service training and consulting firm. We use the products we sell. President and founder, Paula K. Switzer, is a Certified DISC Trainer and authorized distributor for Inscape Publishing. She is also MBTI qualified, past President of the Kansas City ASTD and an NSA member of eighteen years. She brings over 20 years of experience partnering with groups and organizations to improve customer service, leadership skills and team building and helping build and strengthen relationships by promoting trust and individual responsibility.