The 4-5 hour workshop is designed for 6-18 participants and includes the following:

Create a Climate of Open Communication
The foundation of good communication is openness. The manager’s role is to support an environment that encourages the free exchange of open, honest communication.

Design Clear, Concise Messages
Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener’s interests.

Manage Nonverbal Behaviors Effectively
Understanding nonverbal factors, such as voice tone, intonation and gestures, is an important part of effective communication.

Facilitator Guide

• Complete instructions on how to conduct the workshop.
• Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
• Facilitator Resource CD-ROM containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.

• Exercises, forms, skill practice aids, and a video synopsis.
• Job Aids section with tools and resources for applying the skills learned in the workshop.
• Memory Jogger Card providing a handy reminder of the workshop’s skill points.

• Introduction followed by a scenario displaying positive use of the skills discussed in the program.
• Video segments focusing on modeling positive behaviors for skill practices.
• Scenarios in both office and industrial settings.