Understanding Behavioral Styles for Customer Service |
| Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
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Audience: Customer Service/Care Professionals and anyone wishing to communicate more effectively with clients. |
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Delivery Methods Available: Online |
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Online – approx. 2½ hours |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 11 Lessons (Approx. 2½ hours):
- Introduction
- Different Behavioral Styles
- The Personal Profile System
- The Four Behavioral Styles
- Recognizing Behavioral Styles
- Behavioral Styles and Listening
- Improve Your Performance
- Reading and Reacting to People
- Determining Behavioral Styles
- Practical Application of Knowledge
- Knowledge Assessment
Plus 1 Personal Profile System® for use in lesson 3. |
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Reinforcing Your Understanding of Behavioral Styles for Customer Service |
| A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity. |
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| Audience: Customer Service/Care Professionals and anyone familiar with Behavioral Styles that wants to refresh their understanding. |
| Delivery Methods Available: Online |
Online – approx. 1 hour |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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| Online Course |
$20 |
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Add to Cart |
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Includes 7 Lessons (Approx. 1 hour):
- How To Use This Course
- Introduction
- Recognizing Behavioral Styles
- Improve Your Performance
- Reading and Reacting to People
- Practical Application of Knowledge
- Knowledge Assessment
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Handling Customer Complaints |
| This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
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| Audience: Customer Service/Care Professionals, Sales Professionals, Account Managers and anyone working with customers. |
| Delivery Methods Available: Online |
Online – approx. 45 minutes |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 5 Lessons (Approx. 45 minutes):
- How to Use This Course
- Introduction
- A Process for Overcoming Objections and Complaints
- Reframing
- Knowledge Assessment
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Customer Focused Interviews |
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. |
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Audience: Customer Service/Care Professionals, Account Managers and anyone identifying customer needs. |
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Delivery Methods Available: Online |
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Online – approx. 2 hours |
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Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. |
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|
Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 9 Lessons (Approx. 2 hours):
- How To Use This Course
- Introduction
- Questions Are the Answer
- Overview of the F.I.N.D. System
- F.I.N.D. System in Detail
- After the Sales Interview
- F.I.N.D. Interview Example
- Practical Applications of Knowledge
- Knowledge Assessment
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Establishing Credibility and Trust for Customer Service |
| Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers. |
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| Audience: Customer Service/Care Professionals, Account Managers and anyone working with customers. |
| Delivery Methods Available: Online |
Online – approx. 2 hours |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 7 Lessons (Approx. 2 hours):
- How to Use This Course
- Overview
- Building Credibility
- Building Rapport and Trust
- The Four Elements of Trust
- Pacing
- Listening
- Feedback
- Summary
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Gaining Commitments to Action/Closing |
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing. |
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| Audience: Sales Professionals, Account Managers and anyone selling to customers. |
| Delivery Methods Available: Online |
Online – approx. 1½ hours |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 8 Lessons (Approx. 1½ hours):
- How to Use This Course
- Introduction
- Trial Closing
- Buying Signals vs. Danger Signals
- Asking For the Order
- Perseverance
- Closing Styles and Behavioral Styles
- Knowledge Assessment
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Questions are the Answer for Customer Service |
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. |
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| Audience: Cuatomer Service/Care Professionals, Account Managers and anyone working with customers. |
| Delivery Methods Available: Online |
Online – approx. 1 hour |
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| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
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Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 6 Lessons (Approx. 1 hour):
- How to Use This Course
- Introduction
- Questions and Probes
- Categories of Questions and Probes
- Practical Application
- Knowledge Assessment
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Win-Win Negotiations |
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win. |
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| Audience: Sales Professionals, Account Managers and anyone selling to customers. |
| Delivery Methods Available: Online |
Online – approx. 1½ hours |
| |
| Taking a "test-drive" of a product is the best way to understand it completely. We are pleased to offer you excerpts from several of CRKInteractive's on-line courses and productivity tools for your evaluation. Just click on the demo button below. |
|
Click on the DEMO button, enter your registration details (if you return to the demo page you don't have to repeat this), click on Customer Service Training and Development, click on the course you want then click on Introduction to start the demo. |
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Online Course |
$37 |
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Add to Cart |
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Includes 7 Lessons (Approx. 1½ hours):
- How to Use This Course
- Introduction
- Negotiation Strategies
- Negotiation and Behavioral Styles
- Preparing for and Conduction Negotiations
- Finding the Win-Win
- Knowledge Assessment
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Unlimited Online Learning License |
| Unlimited-use Online Learning license from CRKInteractive. Provide your entire organization with unlimited use of e-Learning that is educational, engaging and entertaining. Evaluate the courses before you sign up at no charge. We will provide you free enrollment in any of the CRKInteractive courses that you would like to evaluate. The library includes management, sales, customer service, team and individual growth courses. |
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| 888-439-6070 Toll Free, 913-268-6070 KC Direct, 913-268-8068 FAX, E-Mail:srg@trainingresources.com |
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| Copyright © 1996 - 2010 Switzer Resource Group, Inc. All rights reserved. |
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